Offer an exceptional experience to your patients with our medical answering service.

Our receptionists are qualified and experienced to act as a medical secretary on behalf of your clinic, handling your calls and appointment scheduling in a warm and professional manner.

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What makes the difference for your patients

At Soluvox, we understand that every interaction with your patients is valuable and should reflect the professionalism of your clinic. That’s why we focus on providing a quick response, a warm welcome, and efficient appointment scheduling.

With us, your patients feel heard and supported, allowing you to focus on what truly matters: their health.

Why Soluvox

  • Availability at all times (24/7/365)

    01

    Whether it's to schedule an appointment, handle an urgent call, or respond to a simple information request, our receptionists are available at all times.

  • A reliable and secure handling

    02

    We ensure quick and secure handling for each medical clinic, so every call is treated with the utmost attention and discretion.

  • Clear and empathetic communication

    03

    To effectively manage patients who may be anxious or stressed, our agents demonstrate empathy and patience, while communicating clearly and reassuringly.

  • A special focus on the patient experience

    04

    We are dedicated to protecting the reputation of your clinic, which is why our customer experience experts oversee the handling of your calls by our receptionists.

Prioritize human interaction for appointment scheduling

88% of healthcare appointments are scheduled over the phone. Patients prefer speaking with a real person because healthcare is personal and private.

Source: Sequence

Experience a medical answering service that offers you more.

With over 10 years of experience in call management for medical clinics, we have developed a comprehensive service offering to provide reliable and professional medical answering services to patients, helping clinics become more efficient and less overwhelmed.

Our impact through the eyes of our clients

Testimonials

  • Thank you for your excellent service!

    Transfert VHS

  • Soluvox Communications offers a highly professional service at a very competitive price!

    Melanie Rouette

  • Very good service.

    Silvano Carlone

  • Well done for rising to the challenge of providing 24/7 emergency call service.

    Luc Gamache

  • Personalized service, very professional call handling and, above all, courtesy. Bravo to the whole team! An essential tool for our company.

    Marie-Claude Côté

    Centre de ventilation NCV

  • Very professional

    Capitale Nissan

  • Very good and professional service!

    Daniel Rivest

  • A very good company that helps us in our time of need. Thank you for helping us stay on top of our business so that we can offer quality service.

    Jean-Philippe Simard

  • Quality 24/7 service. We highly recommend them.

    Dany Turgeon

  • Since we started using their services, it has transformed our lives! Very good customer service. We're delighted.

    Loic Canet

  • Great service! We've been customers for years.

    Marc-Etienne Vien

  • A great local company that offers good telephone service at all times. I wouldn't hesitate to refer them!

    Rosalie Ouellet

  • Best answering service I've ever used

    Mathieu Beaudet

  • Great service that will make your business more efficient!

    Samuel Grondin

  • Great team! Thank you for your great service!

    Christian Poulin

  • Very convenient service for evening and weekend customers!

    iPlomberie

  • We've only recently started using their telephone service and so far we've been very satisfied.

    FL Ventil-R

  • Lucky I have them!!! ????

    Melanie Demeule

    SOS Plomberie

  • Now with the call center I've improved my quality of life and there's always someone to take my calls and communicate emergencies to me via text messages. A great team!

    Jonathan Wiper

    Sepia Peinture

  • Very good service and efficient staff.

    Glen Gagné

  • Very nice company! Courteous and professional staff. I recommend them

    Jessica Roy

A personalized medical answering service for your clinic's needs.

Regardless of the type of healthcare services you offer, our answering service is designed to be customizable to fit the specifics of your practice. Our healthcare clientele is diverse: family medicine, physiotherapy, dental care, psychology, massage therapy, veterinary care, and more!

Industries

PRAXIS redefines the patient experience with 24/7 appointment booking

Discover how PRAXIS transformed the patient experience and optimized appointment management by integrating their software with Soluvox's 24/7 medical secretariat, reducing missed appointments and improving operational efficiency.

Case Study

Read the story

Let us handle your calls in no time

Our agents can be ready to answer your calls a few days after your subscription. And we don't lock any client into a long-term contract: you are free to suspend or cancel your subscription at any time.

How it works

Start now
  • 1

    Let's discuss your needs

    A first phone contact is essential to discuss your business, needs, and goals. We work with you to create a customized call procedure for managing your calls and providing your clients with the best possible experience.

  • 2

    Account setup

    Based on the information gathered during our introductory call, we develop your call procedure in our software, set up access to your Client Portal, and prepare our agents to receive and handle your calls with care.

  • 3

    Call forwarding

    When your account is ready, our courteous and professional agents can handle calls from your prospects and clients at any time (24/7) and send you the details of each interaction in the way that suits you best.

Ready to let us handle your patients' calls?

Let's start by discussing your current challenges and issues to assess how our solutions can help you achieve your goals.

Schedule a discovery call