The trusted bilingual call center, dedicated to Quebec businesses

For over 10 years, we have been supporting businesses like yours by providing a human and personalized response to each of their calls, 24/7.

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The leading 24/7 call management provider in Quebec

Simplify your daily operations with our call management solutions tailored to your needs.

Services

By entrusting us with your call management, your business can rely on an experienced partner to deliver quality interactions to your customers while streamlining your operations.

Every interaction deserves exceptional service

58%

of customers are willing to pay more for a company that provides a better customer experience.

78%

of customers have abandoned a purchase from a company following a disappointing customer experience.

Source : Forbes

What makes the difference for our clients

Why Soluvox

When our agents answer on your behalf, they represent your brand for the duration of the call. To leave a positive impression on your customers, it is crucial for our agents to respond in a pleasant, courteous, and professional manner. This is why we strive for excellence in every customer interaction.

In addition to a positive phone experience, our call center service includes a range of benefits that simplify your daily operations and optimize your business processes. We’ve eliminated all the pain points our clients experience with other call centers, keeping only the best!

  • 01

    A team of remarkable and caring individuals

    Your business can rely on receptionists who are both friendly and professional to answer every call.

  • 02

    Dedicated customer experience managers

    To ensure that every customer interaction meets your expectations, these agents are your eyes and ears, overseeing the quality of each call.

  • 03

    A custom-developed error-proof software

    We have eliminated all errors and pain points related to call procedures by developing a proprietary software fully customizable to your needs.

  • 04

    An almost too-simple-to-use client portal

    The client portal allows you to easily view your invoices, listen to your calls, modify your procedures, and generate customized reports.

  • 05

    Availability at all times (24/7/365)

    Our call center service is never closed, and our agents can answer your calls at any time.

  • 06

    Bilingual receptionists based in Quebec

    Each call can be answered in French or English by a receptionist located in the province of Quebec.

Over 10 years of experience as a Quebec-based call center

About

When a client joins the Soluvox family, our sole goal is to impress them with the quality of our service. It is the recognition from our clients and the pride in a job well done that drive us to strive for excellence year after year.

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Our impact through the eyes of our clients

Testimonials

  • Great service that will make your business more efficient!

    Samuel Grondin

  • Very convenient service for evening and weekend customers!

    iPlomberie

  • Personalized service, very professional call handling and, above all, courtesy. Bravo to the whole team! An essential tool for our company.

    Marie-Claude Côté

    Centre de ventilation NCV

  • Best answering service I've ever used

    Mathieu Beaudet

  • Well done for rising to the challenge of providing 24/7 emergency call service.

    Luc Gamache

  • Very nice company! Courteous and professional staff. I recommend them

    Jessica Roy

  • Very good service and efficient staff.

    Glen Gagné

  • Very good and professional service!

    Daniel Rivest

  • Now with the call center I've improved my quality of life and there's always someone to take my calls and communicate emergencies to me via text messages. A great team!

    Jonathan Wiper

    Sepia Peinture

  • Great service! We've been customers for years.

    Marc-Etienne Vien

  • Lucky I have them!!! ????

    Melanie Demeule

    SOS Plomberie

  • Thank you for your excellent service!

    Transfert VHS

  • We've only recently started using their telephone service and so far we've been very satisfied.

    FL Ventil-R

  • Since we started using their services, it has transformed our lives! Very good customer service. We're delighted.

    Loic Canet

  • A very good company that helps us in our time of need. Thank you for helping us stay on top of our business so that we can offer quality service.

    Jean-Philippe Simard

  • Great team! Thank you for your great service!

    Christian Poulin

  • Very good service.

    Silvano Carlone

  • A great local company that offers good telephone service at all times. I wouldn't hesitate to refer them!

    Rosalie Ouellet

  • Very professional

    Capitale Nissan

  • Soluvox Communications offers a highly professional service at a very competitive price!

    Melanie Rouette

  • Quality 24/7 service. We highly recommend them.

    Dany Turgeon

Call center solutions tailored to each industry

Industries

Our call center services are flexible and customizable to meet the specific needs of each industry. For nearly 15 years, we have developed and refined an expertise and methodology that allows us to successfully serve a wide range of industries.

NCV boosts its revenue with Soluvox's call handling services

Case study

Discover how Soluvox helped NCV increase its revenue by optimizing its 24/7 call management, while maintaining impeccable customer service.

Read the story

Numbers that speak for themselves

Entrust us with your calls with confidence

Follow the lead of hundreds of local businesses and choose our call center services to ensure effective and reassuring communication for your clients.

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