Lighten your workload with the help of our first-level technical support

Delegate the management of minor issues encountered by your customers to our experienced and professional agents, allowing you to prioritize the resolution of more complex problems.

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Discover the impact when Soluvox handles your support

The first line of technical support can be challenging to manage due to high call volumes or occasionally frustrated and impatient customers.

At Soluvox, we identified and addressed these challenges years ago by developing proprietary software that allows us to create custom troubleshooting procedures for our clients, and by properly training our team to use them.

Why Soluvox

  • Clear and precise protocols

    01

    From the very beginning of our business relationship, we establish standardized procedures to address minor issues and escalate major problems.

  • Training in problem-solving

    02

    To ensure that every customer interaction meets your expectations, our customer experience experts oversee the training of each agent.

  • A customer-centric approach

    03

    Your company can rely on receptionists who listen and establish a human connection with your customers to address their technical support requests.

  • Bilingual humans located in Quebec

    04

    Soluvox does not work with any robots ????, and does not outsource call management outside of Quebec. Our service is bilingual and 100% offered in Quebec.

Win your customers' hearts with swift solutions

Customers are 2,4 times more likely to remain loyal to a brand when their issues are resolved quickly.

Source : Forrester

Experience technical support that goes beyond your expectations

First-level technical support is typically resolved in a few steps with well-defined processes and questions. That’s why we’ve developed a service offering that allows you to delegate the resolution of minor issues to a trusted partner, with several key value-added features.

Our impact through the eyes of our clients

Testimonials

  • Best answering service I've ever used

    Mathieu Beaudet

  • Great team! Thank you for your great service!

    Christian Poulin

  • Very professional

    Capitale Nissan

  • A very good company that helps us in our time of need. Thank you for helping us stay on top of our business so that we can offer quality service.

    Jean-Philippe Simard

  • Quality 24/7 service. We highly recommend them.

    Dany Turgeon

  • Now with the call center I've improved my quality of life and there's always someone to take my calls and communicate emergencies to me via text messages. A great team!

    Jonathan Wiper

    Sepia Peinture

  • Great service! We've been customers for years.

    Marc-Etienne Vien

  • We've only recently started using their telephone service and so far we've been very satisfied.

    FL Ventil-R

  • A great local company that offers good telephone service at all times. I wouldn't hesitate to refer them!

    Rosalie Ouellet

  • Very good service and efficient staff.

    Glen Gagné

  • Very good service.

    Silvano Carlone

  • Very convenient service for evening and weekend customers!

    iPlomberie

  • Soluvox Communications offers a highly professional service at a very competitive price!

    Melanie Rouette

  • Very nice company! Courteous and professional staff. I recommend them

    Jessica Roy

  • Very good and professional service!

    Daniel Rivest

  • Lucky I have them!!! ????

    Melanie Demeule

    SOS Plomberie

  • Great service that will make your business more efficient!

    Samuel Grondin

  • Since we started using their services, it has transformed our lives! Very good customer service. We're delighted.

    Loic Canet

  • Thank you for your excellent service!

    Transfert VHS

  • Well done for rising to the challenge of providing 24/7 emergency call service.

    Luc Gamache

  • Personalized service, very professional call handling and, above all, courtesy. Bravo to the whole team! An essential tool for our company.

    Marie-Claude Côté

    Centre de ventilation NCV

A fully customizable technical support, no matter your industry

Soluvox manages first-level technical support for tech companies, manufacturers, municipalities, security companies, and more. One of the key success factors of these collaborations? A proprietary software that enables the creation of customized questionnaires and call procedures with each client, guiding our agents in handling calls according to specific directives.

Industries

Let us handle your calls in no time

Our agents can be ready to answer your calls a few days after your subscription. And we don't lock any client into a long-term contract: you are free to suspend or cancel your subscription at any time.

How it works

Start now
  • 1

    Let's discuss your needs

    A first phone contact is essential to discuss your business, needs, and goals. We work with you to create a customized call procedure for managing your calls and providing your clients with the best possible experience.

  • 2

    Account setup

    Based on the information gathered during our introductory call, we develop your call procedure in our software, set up access to your Client Portal, and prepare our agents to receive and handle your calls with care.

  • 3

    Call forwarding

    When your account is ready, our courteous and professional agents can handle calls from your prospects and clients at any time (24/7) and send you the details of each interaction in the way that suits you best.

Ready to let us handle your technical support?

Let's start by discussing your current challenges and issues to assess how our solutions can help you achieve your goals.

Book a discovery call