Never lose a sale over the phone again with our order processing service

By entrusting us with your phone order processing, you ensure that no sale slips through the cracks while guaranteeing a human and professional response to every call.

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Experience the difference when Soluvox handles your orders

Clients who outsource their phone order processing to us never want to go back… this investment allows them to increase their sales, improve their customer experience, and optimize their operations.

Our order processing service is turnkey: we train our agents to thoroughly understand your business, integrate your web form into our software, and handle each call with the goal of completing a transaction.

Why Soluvox

  • Availability at all times (24/7/365)

    01

    No matter what time your customers contact you to place an order, you can rely on our receptionists to handle it professionally.

  • An integrated and flexible system

    02

    Our agents can use your own web forms to manage your phone orders, simplifying your management and increasing your sales.

  • A special focus on customer experience

    03

    To ensure that every customer interaction meets your expectations, our customer experience experts oversee the quality of every call.

  • Bilingual humans located in Quebec

    04

    Soluvox does not work with any robots ????, and does not outsource call management outside of Quebec. Our service is bilingual and 100% offered in Quebec.

Inspire trust in your customers through human interaction

87% of consumers have stated that speaking to a person on the phone to answer their questions made them more confident in their major purchases, compared to making a direct online purchase.

Source : Invoca

Discover an phone ordering service that goes further

In addition to processing your orders with great care, we offer you a complete and integrated solution to simplify your administrative management and provide follow-ups when necessary.

Our impact through the eyes of our clients

Testimonials

  • Lucky I have them!!! ????

    Melanie Demeule

    SOS Plomberie

  • Now with the call center I've improved my quality of life and there's always someone to take my calls and communicate emergencies to me via text messages. A great team!

    Jonathan Wiper

    Sepia Peinture

  • Since we started using their services, it has transformed our lives! Very good customer service. We're delighted.

    Loic Canet

  • Great service! We've been customers for years.

    Marc-Etienne Vien

  • Very convenient service for evening and weekend customers!

    iPlomberie

  • Personalized service, very professional call handling and, above all, courtesy. Bravo to the whole team! An essential tool for our company.

    Marie-Claude Côté

    Centre de ventilation NCV

  • Very nice company! Courteous and professional staff. I recommend them

    Jessica Roy

  • A very good company that helps us in our time of need. Thank you for helping us stay on top of our business so that we can offer quality service.

    Jean-Philippe Simard

  • We've only recently started using their telephone service and so far we've been very satisfied.

    FL Ventil-R

  • Very good service and efficient staff.

    Glen Gagné

  • Well done for rising to the challenge of providing 24/7 emergency call service.

    Luc Gamache

  • Great team! Thank you for your great service!

    Christian Poulin

  • Very good and professional service!

    Daniel Rivest

  • Quality 24/7 service. We highly recommend them.

    Dany Turgeon

  • Very good service.

    Silvano Carlone

  • Soluvox Communications offers a highly professional service at a very competitive price!

    Melanie Rouette

  • Very professional

    Capitale Nissan

  • Thank you for your excellent service!

    Transfert VHS

  • Best answering service I've ever used

    Mathieu Beaudet

  • A great local company that offers good telephone service at all times. I wouldn't hesitate to refer them!

    Rosalie Ouellet

  • Great service that will make your business more efficient!

    Samuel Grondin

A flexible and custom-designed order processing service

In competitive sectors, such as tourism and hospitality, e-commerce, and retail, every detail counts to stand out. Our clients can rely on our fully customizable phone order processing service to provide a unique shopping experience for their customers.

Industries

Let us handle your calls in no time

Our agents can be ready to answer your calls a few days after your subscription. And we don't lock any client into a long-term contract: you are free to suspend or cancel your subscription at any time.

How it works

Start now
  • 1

    Let's discuss your needs

    A first phone contact is essential to discuss your business, needs, and goals. We work with you to create a customized call procedure for managing your calls and providing your clients with the best possible experience.

  • 2

    Account setup

    Based on the information gathered during our introductory call, we develop your call procedure in our software, set up access to your Client Portal, and prepare our agents to receive and handle your calls with care.

  • 3

    Call forwarding

    When your account is ready, our courteous and professional agents can handle calls from your prospects and clients at any time (24/7) and send you the details of each interaction in the way that suits you best.

Ready to let us handle your phone orders?

Let's start by discussing your current challenges and issues to assess how our solutions can help you achieve your goals.

Schedule a discovery call