Navigate the unexpected with confidence through our 24/7 emergency line.

Your emergencies are our priority. Whether it's an urgent question or an issue requiring immediate intervention, our qualified team is available day and night to provide your customers with fast and efficient phone support.

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Experience the difference when Soluvox handles your emergency calls

Regardless of the nature or scale of your urgent situations, our agents are trained and experienced to handle calls requiring immediate intervention with care and efficiency.

Relying on the call procedures or their judgment, they are qualified to assess the urgency of the situation while remaining calm, resolving difficult situations, and passing on important details to the appropriate individuals.

Why Soluvox

  • Availability at all times (24/7/365)

    01

    Our 24/7 emergency line is always open, and our agents are available at any time (day/evening/night) to answer your emergency calls.

  • A quick and reliable response

    02

    With the fastest response time in the industry and a fail-proof redundancy system, you can rely on Soluvox to respond to and handle your emergency situation.

  • Specialized training

    03

    To ensure that every emergency situation is handled appropriately, our customer experience experts oversee the management of emergency calls by our agents.

  • Clear and precise protocols

    04

    From the very beginning of our business relationship, we establish standardized procedures to quickly assess the severity of the situation and act accordingly.

Be present in case of emergency to build customer loyalty

72% of customers want immediate service, and 65% have said they completely switched brands due to a poor experience.

Source : Zendesk et Khoros

A turnkey 24/7 emergency service

We've thought of everything to allow you to entrust us with your calls with confidence, while benefiting from detailed follow-ups on each emergency call handled by our agents.

Our impact through the eyes of our clients

Testimonials

  • Lucky I have them!!! ????

    Melanie Demeule

    SOS Plomberie

  • Now with the call center I've improved my quality of life and there's always someone to take my calls and communicate emergencies to me via text messages. A great team!

    Jonathan Wiper

    Sepia Peinture

  • Since we started using their services, it has transformed our lives! Very good customer service. We're delighted.

    Loic Canet

  • Great service! We've been customers for years.

    Marc-Etienne Vien

  • Very convenient service for evening and weekend customers!

    iPlomberie

  • Personalized service, very professional call handling and, above all, courtesy. Bravo to the whole team! An essential tool for our company.

    Marie-Claude Côté

    Centre de ventilation NCV

  • Very nice company! Courteous and professional staff. I recommend them

    Jessica Roy

  • A very good company that helps us in our time of need. Thank you for helping us stay on top of our business so that we can offer quality service.

    Jean-Philippe Simard

  • We've only recently started using their telephone service and so far we've been very satisfied.

    FL Ventil-R

  • Very good service and efficient staff.

    Glen Gagné

  • Well done for rising to the challenge of providing 24/7 emergency call service.

    Luc Gamache

  • Great team! Thank you for your great service!

    Christian Poulin

  • Very good and professional service!

    Daniel Rivest

  • Quality 24/7 service. We highly recommend them.

    Dany Turgeon

  • Very good service.

    Silvano Carlone

  • Soluvox Communications offers a highly professional service at a very competitive price!

    Melanie Rouette

  • Very professional

    Capitale Nissan

  • Thank you for your excellent service!

    Transfert VHS

  • Best answering service I've ever used

    Mathieu Beaudet

  • A great local company that offers good telephone service at all times. I wouldn't hesitate to refer them!

    Rosalie Ouellet

  • Great service that will make your business more efficient!

    Samuel Grondin

A human-centered management of emergency calls, tailored to your industry

Your challenges and expectations for managing emergency calls are unique, just like your industry. That’s why our 24/7 emergency hotline service is fully flexible, designed to seamlessly integrate with the specific needs of your business.

Industries

Qualinet ensures a fast and reliable response thanks to its 24/7 call handling service

Discover how Soluvox helped the post-disaster cleaning company Qualinet efficiently manage emergency calls, providing fast, accurate, and bilingual service, even during peak periods.

Case Study

Read the story

Let us handle your calls in no time

Our agents can be ready to answer your calls a few days after your subscription. And we don't lock any client into a long-term contract: you are free to suspend or cancel your subscription at any time.

How it works

Start now
  • 1

    Let's discuss your needs

    A first phone contact is essential to discuss your business, needs, and goals. We work with you to create a customized call procedure for managing your calls and providing your clients with the best possible experience.

  • 2

    Account setup

    Based on the information gathered during our introductory call, we develop your call procedure in our software, set up access to your Client Portal, and prepare our agents to receive and handle your calls with care.

  • 3

    Call forwarding

    When your account is ready, our courteous and professional agents can handle calls from your prospects and clients at any time (24/7) and send you the details of each interaction in the way that suits you best.

Ready to let us handle your emergency calls?

Let's start by discussing your current challenges and issues to assess how our solutions can help you achieve your goals.

Book a discovery call