Deliver a positive experience on every call with our outsourced customer service.

Our customer service experts transform every phone interaction into a pleasant and memorable experience for your customers.

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Experience the difference Soluvox can make in your customer service calls

Whether it’s responding to an information request, addressing an issue, or handling a customer’s dissatisfaction, our agents are trained to take an empathetic and human approach on the phone to preserve and strengthen the customer relationship.

 

Why Soluvox

  • A customer-centric approach

    01

    Your company can rely on receptionists who listen and build a human connection with your customers to solve their problems.

  • Problem-solving training

    02

    To ensure that every customer interaction meets your expectations, our customer experience experts oversee the training of each agent.

  • Service-oriented company culture

    03

    Our company values foster an environment where every employee values the customer experience and is committed to making it positive.

  • A human response located in Quebec

    04

    Soluvox does not work with any robots ????, and does not outsource call management outside of Quebec. Our service is bilingual and 100% offered in Quebec.

When the quality of the experience makes all the difference

88% of buyers state that the experience matters as much as a company’s products or services.

Source : Salesforce

Experience customer service that strives for excellence

Soluvox focuses on innovation, technology, and a customer-centered approach to create a positive experience and ensure quick and efficient handling of every situation for its clients.

Our impact through the eyes of our clients

Testimonials

  • Lucky I have them!!! ????

    Melanie Demeule

    SOS Plomberie

  • Now with the call center I've improved my quality of life and there's always someone to take my calls and communicate emergencies to me via text messages. A great team!

    Jonathan Wiper

    Sepia Peinture

  • Since we started using their services, it has transformed our lives! Very good customer service. We're delighted.

    Loic Canet

  • Great service! We've been customers for years.

    Marc-Etienne Vien

  • Very convenient service for evening and weekend customers!

    iPlomberie

  • Personalized service, very professional call handling and, above all, courtesy. Bravo to the whole team! An essential tool for our company.

    Marie-Claude Côté

    Centre de ventilation NCV

  • Very nice company! Courteous and professional staff. I recommend them

    Jessica Roy

  • A very good company that helps us in our time of need. Thank you for helping us stay on top of our business so that we can offer quality service.

    Jean-Philippe Simard

  • We've only recently started using their telephone service and so far we've been very satisfied.

    FL Ventil-R

  • Very good service and efficient staff.

    Glen Gagné

  • Well done for rising to the challenge of providing 24/7 emergency call service.

    Luc Gamache

  • Great team! Thank you for your great service!

    Christian Poulin

  • Very good and professional service!

    Daniel Rivest

  • Quality 24/7 service. We highly recommend them.

    Dany Turgeon

  • Very good service.

    Silvano Carlone

  • Soluvox Communications offers a highly professional service at a very competitive price!

    Melanie Rouette

  • Very professional

    Capitale Nissan

  • Thank you for your excellent service!

    Transfert VHS

  • Best answering service I've ever used

    Mathieu Beaudet

  • A great local company that offers good telephone service at all times. I wouldn't hesitate to refer them!

    Rosalie Ouellet

  • Great service that will make your business more efficient!

    Samuel Grondin

A personalized customer service for your industry

Your challenges and requirements to ensure good customer service are specific to your business and differ from those of your competitors or other industries. That’s why we offer outsourced customer service that is fully customizable to align with the unique aspects of your brand.

Industries

The STL is revolutionizing its call management to better serve its customers.

Discover how Soluvox revolutionized call management for the adapted transportation services of the Société de transport de Lévis, providing fast, human, 24/7 service while enhancing user satisfaction and internal team efficiency.

Case Study

Read the story

Let us handle your calls in no time

Our agents can be ready to answer your calls a few days after your subscription. And we don't lock any client into a long-term contract: you are free to suspend or cancel your subscription at any time.

How it works

Start now
  • 1

    Let's discuss your needs

    A first phone contact is essential to discuss your business, needs, and goals. We work with you to create a customized call procedure for managing your calls and providing your clients with the best possible experience.

  • 2

    Account setup

    Based on the information gathered during our introductory call, we develop your call procedure in our software, set up access to your Client Portal, and prepare our agents to receive and handle your calls with care.

  • 3

    Call forwarding

    When your account is ready, our courteous and professional agents can handle calls from your prospects and clients at any time (24/7) and send you the details of each interaction in the way that suits you best.

Ready to let us manage your customer service calls?

Let's start by discussing your current challenges and issues to assess how our solutions can help you achieve your goals.

Book a discovery call