Streamline citizen call management with our 311 phone service for municipalities

Our 311 service enables municipalities to provide their citizens with 24/7 support for any questions or non-urgent requests related to municipal services.

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Experience the difference for your citizens with Soluvox’s 311 service

Our agents handle every citizen call with professionalism, whether it’s a simple question or a non-urgent report.

Thanks to their training and judgment, they quickly identify needs, efficiently direct each request, and relay key information to the appropriate municipal services.

Why Soluvox

  • Availability at all times (24/7/365)

    01

    Our 311 phone service is never closed, and our agents are available at any time (day/night) to answer your calls.

  • Clear and precise protocols

    02

    From the very beginning of our business relationship, we establish standardized procedures to quickly assess the severity of the situation and act accordingly.

  • A quick and reliable response

    03

    With the fastest response time in the industry and a fail-proof redundancy system, you can rely on Soluvox to respond to and handle any situation.

  • A human response located in Quebec

    04

    Soluvox does not work with any robots, and does not outsource call management outside of Quebec. Our service is bilingual and 100% offered in Quebec.

Ensure your citizens receive effective and courteous communication

For citizens, three factors make all the difference when they contact their municipality’s 311 service:

  1. a quick response time
  2. a positive experience
  3. effective support

Discover the most comprehensive 311 phone service

Developed in collaboration with municipalities, our 311 service centralizes citizen calls and provides comprehensive management to qualify requests and forward them to the appropriate municipal departments, while delivering detailed administrative follow-ups.

Our impact through the eyes of our clients

Testimonials

  • We've only recently started using their telephone service and so far we've been very satisfied.

    FL Ventil-R

  • Great team! Thank you for your great service!

    Christian Poulin

  • Soluvox Communications offers a highly professional service at a very competitive price!

    Melanie Rouette

  • A great local company that offers good telephone service at all times. I wouldn't hesitate to refer them!

    Rosalie Ouellet

  • Best answering service I've ever used

    Mathieu Beaudet

  • Very professional

    Capitale Nissan

  • A very good company that helps us in our time of need. Thank you for helping us stay on top of our business so that we can offer quality service.

    Jean-Philippe Simard

  • Very convenient service for evening and weekend customers!

    iPlomberie

  • Since we started using their services, it has transformed our lives! Very good customer service. We're delighted.

    Loic Canet

  • Lucky I have them!!! ????

    Melanie Demeule

    SOS Plomberie

  • Very good and professional service!

    Daniel Rivest

  • Great service! We've been customers for years.

    Marc-Etienne Vien

  • Now with the call center I've improved my quality of life and there's always someone to take my calls and communicate emergencies to me via text messages. A great team!

    Jonathan Wiper

    Sepia Peinture

  • Personalized service, very professional call handling and, above all, courtesy. Bravo to the whole team! An essential tool for our company.

    Marie-Claude Côté

    Centre de ventilation NCV

  • Thank you for your excellent service!

    Transfert VHS

  • Well done for rising to the challenge of providing 24/7 emergency call service.

    Luc Gamache

  • Very good service and efficient staff.

    Glen Gagné

  • Great service that will make your business more efficient!

    Samuel Grondin

  • Very good service.

    Silvano Carlone

  • Quality 24/7 service. We highly recommend them.

    Dany Turgeon

  • Very nice company! Courteous and professional staff. I recommend them

    Jessica Roy

A custom 311 service for every municipality

Every municipality faces unique realities. That’s why our 311 line service is custom-designed to meet the specific needs of your municipality and your citizens.

Municipal

Let us handle your calls in no time

Our agents can be ready to answer your calls a few days after your subscription. And we don't lock any client into a long-term contract: you are free to suspend or cancel your subscription at any time.

How it works

Start now
  • 1

    Let's discuss your needs

    A first phone contact is essential to discuss your business, needs, and goals. We work with you to create a customized call procedure for managing your calls and providing your clients with the best possible experience.

  • 2

    Account setup

    Based on the information gathered during our introductory call, we develop your call procedure in our software, set up access to your Client Portal, and prepare our agents to receive and handle your calls with care.

  • 3

    Call forwarding

    When your account is ready, our courteous and professional agents can handle calls from your prospects and clients at any time (24/7) and send you the details of each interaction in the way that suits you best.

Ready to let us manage your 311 phone calls?

Let's start by discussing your current challenges and issues to assess how our solutions can help you achieve your goals.

Book a discovery call