Provide citizens with a reliable response, available 24/7 for any call

No matter the situation, whether urgent or not, our operators are available at all times to handle citizen calls in accordance with your directives.

Municipal and institutional

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A turnkey service for the municipal and institutional sector

Why Soluvox

  • Personalized greeting

    01

    With a simple call forwarding to Soluvox, our agents can answer in your company’s name, using the greeting that suits you best.

  • Customized call procedure

    02

    Our agents can identify and assist your callers, take messages and appointments, or even transfer calls to members of your team.

  • Instant delivery of your messages

    03

    Receive messages taken by our receptionists in the way you prefer, whether by email, SMS, or phone.

  • An error-proof software

    04

    We have eliminated all errors and issues related to call procedures by developing proprietary software fully customizable to your needs.

  • A redundancy in case of failure

    05

    Soluvox is equipped to weather the storm, with a redundancy system in case of phone or power outages.

  • Online client portal

    06

    Our Client Portal allows you to listen to every call again, modify your call procedures, or view your invoices.

Our impact through the eyes of our clients

Testimonials

  • Very good service and efficient staff.

    Glen Gagné

  • Lucky I have them!!! ????

    Melanie Demeule

    SOS Plomberie

  • Great service that will make your business more efficient!

    Samuel Grondin

  • Best answering service I've ever used

    Mathieu Beaudet

  • Now with the call center I've improved my quality of life and there's always someone to take my calls and communicate emergencies to me via text messages. A great team!

    Jonathan Wiper

    Sepia Peinture

  • Well done for rising to the challenge of providing 24/7 emergency call service.

    Luc Gamache

  • A very good company that helps us in our time of need. Thank you for helping us stay on top of our business so that we can offer quality service.

    Jean-Philippe Simard

  • Very professional

    Capitale Nissan

  • Thank you for your excellent service!

    Transfert VHS

  • Great team! Thank you for your great service!

    Christian Poulin

  • Very nice company! Courteous and professional staff. I recommend them

    Jessica Roy

  • Very good and professional service!

    Daniel Rivest

  • Great service! We've been customers for years.

    Marc-Etienne Vien

  • A great local company that offers good telephone service at all times. I wouldn't hesitate to refer them!

    Rosalie Ouellet

  • Quality 24/7 service. We highly recommend them.

    Dany Turgeon

  • Personalized service, very professional call handling and, above all, courtesy. Bravo to the whole team! An essential tool for our company.

    Marie-Claude Côté

    Centre de ventilation NCV

  • We've only recently started using their telephone service and so far we've been very satisfied.

    FL Ventil-R

  • Very good service.

    Silvano Carlone

  • Very convenient service for evening and weekend customers!

    iPlomberie

  • Since we started using their services, it has transformed our lives! Very good customer service. We're delighted.

    Loic Canet

  • Soluvox Communications offers a highly professional service at a very competitive price!

    Melanie Rouette

Nos solutions de centre d'appels adaptés aux municipalités et institutions publiques

Services

Let us handle your calls in no time

Our agents can be ready to answer your calls a few days after your subscription. And we don't lock any client into a long-term contract: you are free to suspend or cancel your subscription at any time.

How it works

Start now
  • 1

    Let's discuss your needs

    A first phone contact is essential to discuss your business, needs, and goals. We work with you to create a customized call procedure for managing your calls and providing your clients with the best possible experience.

  • 2

    Account setup

    Based on the information gathered during our introductory call, we develop your call procedure in our software, set up access to your Client Portal, and prepare our agents to receive and handle your calls with care.

  • 3

    Call forwarding

    When your account is ready, our courteous and professional agents can handle calls from your prospects and clients at any time (24/7) and send you the details of each interaction in the way that suits you best.

Ready to let us take care of your calls?

Let's start by discussing your current challenges and issues to assess how our solutions can help you achieve your goals.

Book a discovery call