Support your operations with dedicated phone support
Whether it's managing a non-urgent support request or escalating an urgent issue to a manager, our phone operators can oversee your calls at all times to improve your efficiency and customer experience.
Industrial & manufacturing
Get a proposal
Available at all times (24/7/365)
Our call center is never closed for our clients, and our agents are available at all times (day/night) to answer your calls, whether they are urgent or not.
Problem-solving experts
To ensure that every client interaction meets your expectations, our customer support experts oversee the training of each agent.
Clear and precise protocols
From the beginning of our business relationship, we implement standardized procedures to resolve minor issues and escalate major problems.
A turnkey service for the industrial sector
Why Soluvox
Personalized greeting
01
With a simple call forwarding to Soluvox, our agents can answer in your company’s name, using the greeting that suits you best.
Instant delivery of your messages
02
Receive messages taken by our receptionists in the way you prefer, whether by email, SMS, or phone.
Customized call procedure
03
Our agents can identify and assist your callers, take messages and appointments, or even transfer calls to members of your team.
An error-proof software
04
We have eliminated all errors and issues related to call procedures by developing proprietary software fully customizable to your needs.
Online client portal
05
Our Client Portal allows you to listen to every call again, modify your call procedures, or view your invoices.
Reports and statistics
06
Access your call reports and statistics in the Client Portal, and create custom reports tailored to your administrative needs.
Our impact through the eyes of our clients
Testimonials
Great service that will make your business more efficient!
Samuel Grondin
Very good and professional service!
Daniel Rivest
Very good service and efficient staff.
Glen Gagné
Lucky I have them!!! ????
Melanie Demeule
SOS Plomberie
Very good service.
Silvano Carlone
Personalized service, very professional call handling and, above all, courtesy. Bravo to the whole team! An essential tool for our company.
Marie-Claude Côté
Centre de ventilation NCV
A very good company that helps us in our time of need. Thank you for helping us stay on top of our business so that we can offer quality service.
Jean-Philippe Simard
A great local company that offers good telephone service at all times. I wouldn't hesitate to refer them!
Rosalie Ouellet
Since we started using their services, it has transformed our lives! Very good customer service. We're delighted.
Loic Canet
Great service! We've been customers for years.
Marc-Etienne Vien
Great team! Thank you for your great service!
Christian Poulin
Very nice company! Courteous and professional staff. I recommend them
Jessica Roy
Very professional
Capitale Nissan
Soluvox Communications offers a highly professional service at a very competitive price!
Melanie Rouette
Well done for rising to the challenge of providing 24/7 emergency call service.
Luc Gamache
Thank you for your excellent service!
Transfert VHS
Quality 24/7 service. We highly recommend them.
Dany Turgeon
Now with the call center I've improved my quality of life and there's always someone to take my calls and communicate emergencies to me via text messages. A great team!
Jonathan Wiper
Sepia Peinture
Best answering service I've ever used
Mathieu Beaudet
We've only recently started using their telephone service and so far we've been very satisfied.
FL Ventil-R
Very convenient service for evening and weekend customers!
iPlomberie
Our call center solutions tailored for the industrial sector
Services
Emergency line 24/7
Handle unexpected situations with peace of mind using our emergency line, available 24/7.
Answering service
Entrust our experienced receptionists with managing your calls, anytime. Because every call matters.
Technical support
Provide your clients with 24/7 technical support with the help of our dedicated agents trained on your processes.
Remote receptionist
Ensure a professional and courteous welcome for your clients with our receptionists managing your calls remotely.
Let us handle your calls in no time
Our agents can be ready to answer your calls a few days after your subscription. And we don't lock any client into a long-term contract: you are free to suspend or cancel your subscription at any time.
How it works
- 1
Let's discuss your needs
A first phone contact is essential to discuss your business, needs, and goals. We work with you to create a customized call procedure for managing your calls and providing your clients with the best possible experience.
- 2
Account setup
Based on the information gathered during our introductory call, we develop your call procedure in our software, set up access to your Client Portal, and prepare our agents to receive and handle your calls with care.
- 3
Call forwarding
When your account is ready, our courteous and professional agents can handle calls from your prospects and clients at any time (24/7) and send you the details of each interaction in the way that suits you best.
Ready to let us take care of your calls?
Let's start by discussing your current challenges and issues to assess how our solutions can help you achieve your goals.
Book a discovery call