Make it easy for your clients to contact you for any request
Our receptionists are available 24/7 to handle your sales calls, service requests, or urgent repairs in accordance with your instructions.
HVAC Services
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Available at all times (24/7/365)
Our 24/7 emergency line service is always open, and our agents are available at all times (day/evening/night) to answer your emergency calls.
Clear and precise protocols
From the very beginning of our business relationship, we establish clear and personalized procedures to handle each request according to your directives.
A customer-centric approach
You can rely on receptionists who listen and create a human connection with your customers to handle their requests with empathy.
A turnkey service for our HVAC clients
Why Soluvox
A human response based in Quebec
01
Soluvox does not work with any robots ????, and does not outsource call management outside of Quebec. Our service is bilingual and 100% offered in Quebec.
Personalized greeting
02
With a simple call forwarding to Soluvox, our agents can answer in your company’s name, using the greeting that suits you best.
Customized call procedure
03
Our agents can identify and assist your callers, take messages and appointments, or even transfer calls to members of your team.
Instant delivery of your messages
04
Receive messages taken by our receptionists in the way you prefer, whether by email, SMS, or phone.
Online client portal
05
Our Client Portal allows you to listen to every call again, modify your call procedures, or view your invoices.
An error-proof software
06
We have eliminated all errors and issues related to call procedures by developing proprietary software fully customizable to your needs.
Our impact through the eyes of our clients
Testimonials
Very nice company! Courteous and professional staff. I recommend them
Jessica Roy
Very good service and efficient staff.
Glen Gagné
Quality 24/7 service. We highly recommend them.
Dany Turgeon
Now with the call center I've improved my quality of life and there's always someone to take my calls and communicate emergencies to me via text messages. A great team!
Jonathan Wiper
Sepia Peinture
Great service! We've been customers for years.
Marc-Etienne Vien
Best answering service I've ever used
Mathieu Beaudet
A great local company that offers good telephone service at all times. I wouldn't hesitate to refer them!
Rosalie Ouellet
Well done for rising to the challenge of providing 24/7 emergency call service.
Luc Gamache
Since we started using their services, it has transformed our lives! Very good customer service. We're delighted.
Loic Canet
Very professional
Capitale Nissan
Lucky I have them!!! ????
Melanie Demeule
SOS Plomberie
Great team! Thank you for your great service!
Christian Poulin
Soluvox Communications offers a highly professional service at a very competitive price!
Melanie Rouette
We've only recently started using their telephone service and so far we've been very satisfied.
FL Ventil-R
Great service that will make your business more efficient!
Samuel Grondin
Thank you for your excellent service!
Transfert VHS
Very convenient service for evening and weekend customers!
iPlomberie
Very good and professional service!
Daniel Rivest
A very good company that helps us in our time of need. Thank you for helping us stay on top of our business so that we can offer quality service.
Jean-Philippe Simard
Personalized service, very professional call handling and, above all, courtesy. Bravo to the whole team! An essential tool for our company.
Marie-Claude Côté
Centre de ventilation NCV
Very good service.
Silvano Carlone
Our call center solutions tailored for heating and refrigeration companies
Services
Emergency line 24/7
Handle unexpected situations with peace of mind using our emergency line, available 24/7.
Remote receptionist
Ensure a professional and courteous welcome for your clients with our receptionists managing your calls remotely.
Answering service
Entrust our experienced receptionists with managing your calls, anytime. Because every call matters.
Customer service
Turn every interaction into a positive customer experience with our qualified and courteous receptionists.
Let us handle your calls in no time
Our agents can be ready to answer your calls a few days after your subscription. And we don't lock any client into a long-term contract: you are free to suspend or cancel your subscription at any time.
How it works
- 1
Let's discuss your needs
A first phone contact is essential to discuss your business, needs, and goals. We work with you to create a customized call procedure for managing your calls and providing your clients with the best possible experience.
- 2
Account setup
Based on the information gathered during our introductory call, we develop your call procedure in our software, set up access to your Client Portal, and prepare our agents to receive and handle your calls with care.
- 3
Call forwarding
When your account is ready, our courteous and professional agents can handle calls from your prospects and clients at any time (24/7) and send you the details of each interaction in the way that suits you best.
Ready to let us take care of your calls?
Let's start by discussing your current challenges and issues to assess how our solutions can help you achieve your goals.
Book a discovery call