Provide swift and empathetic assistance to your clients affected by disasters
To provide immediate 24/7 assistance to your clients, you can rely on our team of experienced operators to handle your calls with empathy and professionalism.
After disaster cleaning
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Available at all times (24/7/365)
Our 24/7 emergency line service is always open, and our agents are available at all times (day/evening/night) to answer your emergency calls.
A human response for your clients
To handle emergency situations with clients who may be worried or stressed, our agents are trained to respond in a reassuring and patient manner, while communicating clearly and effectively.
Clear and precise protocols
From the start of our business relationship, we implement standardized procedures to quickly assess the severity of the situation and take appropriate action.
What makes the difference for our clients in post-disaster interventions
Why Soluvox
Personalized greeting
01
With a simple call forwarding to Soluvox, our agents can answer in your company’s name, using the greeting that suits you best.
Instant delivery of your messages
02
Receive messages taken by our receptionists in the way you prefer, whether by email, SMS, or phone.
Customized call procedure
03
Our agents can identify and assist your callers, take messages and appointments, or even transfer calls to members of your team.
Redundancy in case of failure
04
Soluvox is equipped to handle adverse conditions, with a redundancy system in case of phone or power outages.
Bilingual agents based in Quebec
05
Soluvox does not work with any robots ????, and does not outsource call management outside of Quebec. Our service is bilingual and 100% offered in Quebec.
Reports and statistics
06
Access your call reports and statistics in the Client Portal, and create custom reports tailored to your administrative needs.
Our impact through the eyes of our clients
Testimonials
Well done for rising to the challenge of providing 24/7 emergency call service.
Luc Gamache
Very good and professional service!
Daniel Rivest
Very good service.
Silvano Carlone
Since we started using their services, it has transformed our lives! Very good customer service. We're delighted.
Loic Canet
A great local company that offers good telephone service at all times. I wouldn't hesitate to refer them!
Rosalie Ouellet
A very good company that helps us in our time of need. Thank you for helping us stay on top of our business so that we can offer quality service.
Jean-Philippe Simard
Great service! We've been customers for years.
Marc-Etienne Vien
We've only recently started using their telephone service and so far we've been very satisfied.
FL Ventil-R
Our call center solutions tailored for the disaster recovery sector
Services
Emergency line 24/7
Handle unexpected situations with peace of mind using our emergency line, available 24/7.
Remote receptionist
Ensure a professional and courteous welcome for your clients with our receptionists managing your calls remotely.
Answering service
Entrust our experienced receptionists with managing your calls, anytime. Because every call matters.
Customer service
Turn every interaction into a positive customer experience with our qualified and courteous receptionists.
Let us handle your calls in no time
Our agents can be ready to answer your calls a few days after your subscription. And we don't lock any client into a long-term contract: you are free to suspend or cancel your subscription at any time.
How it works
- 1
Let's discuss your needs
A first phone contact is essential to discuss your business, needs, and goals. We work with you to create a customized call procedure for managing your calls and providing your clients with the best possible experience.
- 2
Account setup
Based on the information gathered during our introductory call, we develop your call procedure in our software, set up access to your Client Portal, and prepare our agents to receive and handle your calls with care.
- 3
Call forwarding
When your account is ready, our courteous and professional agents can handle calls from your prospects and clients at any time (24/7) and send you the details of each interaction in the way that suits you best.
Ready to let us take care of your calls?
Let's start by discussing your current challenges and issues to assess how our solutions can help you achieve your goals.
Book a discovery call