Challenges
PRAXIS was facing several challenges in managing its calls and appointment scheduling by phone. Due to limited office hours and the risk of missing calls during peak periods or outside of business hours, some appointments were often lost.
This situation affected not only the efficiency of operations but also the patient experience, which relied on a quick and accessible response. It became essential to find a solution that would ensure smooth and continuous appointment scheduling, 24/7.
Solutions
To address the challenges faced, Soluvox deployed a dedicated medical secretary solution, offering the client 24/7 call handling and appointment management. This transformed the patient experience by ensuring continuous availability and a quick response to every request.
One of the key elements of this solution was the integration of PRAXIS’s appointment scheduling software. Thanks to this integration, Soluvox agents and clinic staff use the same tool, ensuring smooth and consistent appointment management without risk of confusion or loss of information.
The dedicated agents received thorough training on PRAXIS’s specific services, appointment scheduling procedures, and the functionality of the software. This expertise allows them to provide personalized assistance perfectly tailored to the needs of the patients.
Thus, thanks to this customized approach, Soluvox not only improved the efficiency of internal operations but also ensured better accessibility for patients, offering them a simple and hassle-free experience.
Results
The results were immediate and significant. Thanks to the 24/7 medical secretary solution implemented by Soluvox, PRAXIS saw a considerable reduction in missed appointments and optimized call management. The integration of the software enabled smooth and error-free appointment scheduling, improving operational efficiency.
Patients now enjoy a more accessible and responsive experience, enhancing their satisfaction and loyalty to PRAXIS clinics.